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Managing Accountable Performancebutton_free_samples

The MAP™


The #1 cause of quality, service, and cost issues is a lack of accountable performance standards and goals.


How do you reduce costs and still improve quality and customer service? The answer is to empower your managers with The MAP™ (Managing Accountable Performance™) to implement accountability with every employee for quality, service, and cost-control.


For as little as $15* per employee, The MAP enables you to:

  • Establish standards and goals for every employee in quality, service, and cost-control
  • Cascade and integrate goals and standards throughout your organization
  • Empower your managers with professional performance management skills and practices
  • Implement the checklist revolution within your organization


The MAP addresses these faults of goal-setting programs

  • Why goal-setting by itself fails to establish accountability and may lead to a rate-busting mentality
  • Why SMART Goals don’t specify what behaviors employees are actually accountable for
  • Why managing by goals leads to employee defensiveness, blaming, and risk-avoidance
  • hy employees end up managing their managers


The MAP  develops accountable-performance management skills

  • Provide managers with the tools to analyze the causes of quality, service, and cost problems
  • Enable managers to collaboratively develop checklists of behavioral standards with employees
  • Document behavioral accountability for critical incidents, and prevent their reoccurrence
  • Implement four ways to SPOT Coach™ to behavioral standards in daily manager rounds
  • Observe and monitor employees in-depth using checklists of behavioral standards
  • Conduct collaborative employee performance improvement sessions
  • Facilitate team meetings to continuously improve quality, service, and cost-control standards


* Developed by an Organizational Behavior Psychologist, The MAP program includes

  • A customizable workshop for managers to create an accountability plan for their employees
  • Sample checklists of behavior standards and behavior observation forms
  • Critical Incident Reports and other performance improvement documentation
  • Hundreds of best practices to improve quality, service, and cost-control
  • Workshop facilitation, train-the-trainer, on-site consultation, and program customization

 For brochure of The MAP Click Here