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I am better because of your seminar.

Participant, Surgical assistant

By far the best Customer Service training I’ve attended.

Participant, American EuroCopter

One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy

People are acting on what they heard and learned.

Manager, AmeriGas

The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Customer Service Call Center Training


button_free_samplesUnique advantages of Creating CEOs Call Center training program:

  • Motivating, inspiring, values-building, skills-based, practical, and challenging.
  • Customer service training for call centers that uniquely certifies and empowers employees as CEOs (Customer Experience Owners).
  • Workplace systems and tools to ensure true and lasting cultural change.


Creating CEOs call center training program applications

  • Customer service call center training.
  • Customer service training for phone salespeople and professionals.
  • Use with Creating CEOs program for all other employees.
  • CRM and CEM training (Customer Experience Management).


Training populations

  • Call Center training.
  • Service Center training.
  • Help Desk training.
  • Phone skills training for all call center employees.

For all non-phone service persons, see Creating CEOs.


With this customer service call center training program, call center employees learn to:

  • Quickly establish and build rapport.
  • Delight even upset customers.
  • Restore customer confidence.
  • Increase customer self-sufficiency.
  • Recognize customer needs to increase sales.
  • Go the extra mile to delight.


Creating CEOs™ for Call Centers Customer Service Training Program Includes Phone Skills Tools and Best Practices

  • Greeting, holding, transferring.
  • Aligning, empathy, listening.
  • Probing and problem-solving.
  • Explaining and requesting acceptance.
  • Saying no, negotiating solutions.
  • Resolving complaints, saving customers.



  • One or two days.
  • Full-day, half-day, or two-hour sessions.
  • Class size from 4 to 24.
  • Deliver using your trainers or ours.
  • Optional online materials for blended customer service elearning training.


Follow-up and Reinforcement Included

  • Call Monitoring forms.
  • Call Center Metrics with industry standards.
  • 32 phone standards.
  • GEMs employee recognition program.
  • Manager guidelines to certify CEOs.
  • Optional Manager Toolkit.
  • Optional SAGE Manager Coaching program.

Free Service Training Materials and Tools