Customer Service Call Center Training
Unique advantages of Creating CEOs Call Center training program:
- Motivating, inspiring, values-building, skills-based, practical, and challenging.
- Customer service training for call centers that uniquely certifies and empowers employees as CEOs (Customer Experience Owners).
- Workplace systems and tools to ensure true and lasting cultural change.
Creating CEOs call center training program applications
- Customer service call center training.
- Customer service training for phone salespeople and professionals.
- Use with Creating CEOs program for all other employees.
- CRM and CEM training (Customer Experience Management).
- Phone skills training for all call center employees.
For all non-phone service persons, see Creating CEOs.
With this customer service call center training program, call center employees learn to:
- Quickly establish and build rapport.
- Delight even upset customers.
- Restore customer confidence.
- Increase customer self-sufficiency.
- Recognize customer needs to increase sales.
- Go the extra mile to delight.
Creating CEOs™ for Call Centers Customer Service Training Program Includes Phone Skills Tools and Best Practices
- Greeting, holding, transferring.
- Aligning, empathy, listening.
- Probing and problem-solving.
- Explaining and requesting acceptance.
- Saying no, negotiating solutions.
- Resolving complaints, saving customers.
- Full-day, half-day, or two-hour sessions.
- Deliver using your trainers or ours.
- Optional online materials for blended customer service elearning training.
Follow-up and Reinforcement Included
- Call Center Metrics with industry standards.
- GEMs employee recognition program.
- Manager guidelines to certify CEOs.
- Optional Manager Toolkit.
- Optional SAGE Manager Coaching program.
Free Service Training Materials and Tools