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I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Customer Focus, Inc. provides motivating skills-based customer service training programs that empower employees to be CEOs (Customer Experience Owners) who create loyal customers.


 Customer service training programs.

Creating CEOs is a true third generation customer service training program for all industries that changes the role and perception of customer service in organizations. Customer Focus' other customer service training programs for all industries include Service Sells!, Delighting Customers, and The SAGE Coach.


Healthcare customer service training programsbutton

Patient Satisfaction Skills for healthcare service persons and The Patient's VOICE for care-givers and treatment-providers are the most advanced and comprehensive healthcare customer service training solutions. Both programs are designed to improve patient satisfaction, patient outcomes, and business results. Both include hundreds of healthcare best practices, checklists, management tools, and a healthcare rewards program.

 Call center training programs.

Creating CEOs for Call Centers is also a true third generation customer service training program that redefines customer service.

Our other customer service training programs include Service Sells!, Delighting Customers for Call Centers, and The SAGE Coach.

 

Performance management and coaching

Managing Accountable Performance  (The MAP) establishes high behavior standards and performance goals in service, quality, and cost control. The MAP includes sample standards checklists and performance goals. The MAP is both a performance management program and a coaching skills program. The MAP supports the implementation of all Customer Focus programs or it can be used as a stand-alone performance management and coaching program .


Customer service consulting.

Our consultants work closely with you to identify your unique goals and challenges. From interviewing executives, to observing service interactions, to adapting the training, we make your experience positive and memorable.


Flexible delivery.

Our consultants find ways to adapt the customer service training to your needs. Use our trainers or your trainers. Flexible delivery lengths and methods.

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