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More Rave Reviews

I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Customer service training consulting process

 

Your customer service training and implementation needs are unique. Our customer service consultants follow a flexible customer service training consulting process to meet your unique needs and maximize and sustain results of your customer service training solutions

Your personal customer service consultant will adapt these customer service training steps depending on your needs:


Business and strategic direction

Clarify and gain a deeper understanding of the changes and results you want to achieve through customer service consulting.


Customer service training needs assessment

Identify your customer service training population, their performance needs and opportunities, concurrent and synergistic efforts, and optimum resource allocations.


Customization and implementation requirements

Identify training program adaptations, delivery options, measurement, and reinforcement efforts.


Implementation, assessment, and reinforcement

Provide direct support for customer service training program implementation and assessment, and strategies for sustaining and reinforcing performance results.


Customer Service Consultants


Find out how our consultants provide on-site support to adapt the training to your needs.