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I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Complete customer service training material

You receive the most impressive high-quality customer service training material available.


Customer service training manual

Participants' customer service training materials include a high-quality customer service training manual packed with learning and job aids, including a Participant Toolkit with over one hundred telephone techniques, team-building activities, personal assessments and improvements, selling techniques, and tips on handling challenging customers.


Customer service training material–Manager Toolkit

Along with the customer service training manual, the customer service training material includes a Manager Toolkit that provides 100 different tools to hire and coach customer-focused employees, measure customer needs and satisfaction, build teams, reengineer work processes, build internal customer focus, and conduct 20-minute team reinforcement training sessions. Plus our new customer service training program, The SAGE Coach, sets a new standard for coaches and coaching training programs.

Complete customer service trainer materials

Our trainer's customer service training manual is the best and most complete in the training industry. Customer service trainer's materials include wall charts, customer service training videos, and detailed step-by-step directions to ensure consistent, high-quality customer service training sessions.


Customer service training materials–Measurement tools

Comprehensive measurement tools include a Mastery Test, Behavior Observation Form, Participant Feedback Form, Implementation Checklists, Customer Feedback Forms, and Estimates of Revenue Impact.


Optional employee recognition program

Delighting Customers also includes the GEM™ (Go the Extra Mile) Employee Recognition program that empowers participants to recognize other employees who go the extra mile. The result is employee motivation, cooperation, team-work, and internal customer focus.

Customizable customer service training materials

We can quickly and inexpensively customize your customer service training materials, adding your company logo, your language, examples, and your situations and challenges. The result is the best customer service training manual and materials possible. Contact us and let us show you how.

FREE Customer Service Training Material