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I am better because of your seminar.

Participant, Surgical assistant

By far the best Customer Service training I’ve attended.

Participant, American EuroCopter

One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy

People are acting on what they heard and learned.

Manager, AmeriGas

The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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The Patient’s VOICE® 


The Patient’s VOICE is the first healthcare collaboration-skills training program based on the patient’s voice. Care-givers learn to collaborate with patients and their co-workers to increase patient satisfaction, engage patients in their healthcare, and improve coordination and teamwork. 


Not just the most advanced healthcare service skills program, VOICE empowers care-givers to address entrenched healthcare issues including:

  • Coordinating and integrating care
  • Avoiding and resolving healthcare errors
  • Readily apologizing and accepting responsibility
  • Saying no responsively
  • Sharing healthcare decisions with patients
  • Improving patient health behaviors
  • Speaking Out to abusive behaviors 


The Patient’s VOICE unlocks the complete patient’s voice for all care-givers to ask and listen to patient:

  • Values & beliefs
  • Opinions & preferences
  • Information known & needed
  • Concerns & needs
  • Emotions 


And VOICE enables care-givers to use their Authentic VOICE to uncover all patient concerns and needed information, create informed choice, share decisions and commitments, and encourage patients to take charge of their healthcare and health behaviors. 


Participants take-away their own Personal Collaboration Plans they write and practice. Plus they take back The 100™ Healthcare Job Standards; and hundreds of service tools, checklists, and best practices. Managers are equipped with true behavior-based performance management tools and processes. And physicians are engaged with a comprehensive Physician’s Portfolio of evidence-based research and best practice healthcare tools.   


The Patient’s VOICE is the program that healthcare has been waiting for. Finally, healthcare has the solution to fully listen and respond to the patient’s voice.  


The Patient's VOICE (for care-givers and treatment-providers) is the companion program to Patient Satisfaction Skills (for healthcare service persons).


Click Here for samples and brochure of The Patient’s VOICE

Patient-centered healthcare begins with The Patient’s VOICE™

Patient satisfaction / Healthcare quality improvement / Healthcare management / Patient safety / Electronic medical records / Healthcare reform