The Patient’s VOICE is the first healthcare collaboration-skills training program based on the patient’s voice. Care-givers learn to collaborate with patients and their co-workers to increase patient satisfaction, engage patients in their healthcare, and improve coordination and teamwork.
Not just the most advanced healthcare service skills program, VOICE empowers care-givers to address entrenched healthcare issues including:
Coordinating and integrating care
Avoiding and resolving healthcare errors
Readily apologizing and accepting responsibility
Saying no responsively
Sharing healthcare decisions with patients
Improving patient health behaviors
Speaking Out to abusive behaviors
The Patient’s VOICE unlocks the complete patient’s voice for all care-givers to ask and listen to patient:
And VOICE enables care-givers to use their Authentic VOICE to uncover all patient concerns and needed information, create informed choice, share decisions and commitments, and encourage patients to take charge of their healthcare and health behaviors.
Participants take-away their own Personal Collaboration Plans they write and practice. Plus they take back The 100™ Healthcare Job Standards; and hundreds of service tools, checklists, and best practices. Managers are equipped with true behavior-based performance management tools and processes. And physicians are engaged with a comprehensive Physician’s Portfolio of evidence-based research and best practice healthcare tools.
The Patient’s VOICE is the program that healthcare has been waiting for. Finally, healthcare has the solution to fully listen and respond to the patient’s voice.
The Patient's VOICE (for care-givers and treatment-providers) is the companion program to Patient Satisfaction Skills (for healthcare service persons).
Click Here for samples and brochure of The Patient’s VOICE
Patient-centered healthcare begins with The Patient’s VOICE™
Patient satisfaction / Healthcare quality improvement / Healthcare management / Patient safety / Electronic medical records / Healthcare reform