Clients

More Clients

Programs
Delivery
Consulting
Sustaining Results
Materials
Methods

Login Form

Please Login with your Email

More Rave Reviews

I am better because of your seminar.

Participant, Surgical assistant

By far the best Customer Service training I’ve attended.

Participant, American EuroCopter

One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy

People are acting on what they heard and learned.

Manager, AmeriGas

The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

>> More Reviews

The Patient’s VOICE

button

The Patient’s VOICE® is the first true healthcare collaboration-skills training program based on the patient's voice. Care-givers learn to collaborate with patients and their co-workers to increase patient satisfaction, engage patients in their healthcare, and improve coordination and teamwork.

 

In addition to core service skills (respond, explain, ask, empathize, resolve, say no, apologize), VOICE skills includes:

  • Set mutual agendas
  • Share decisionsThe Patient's VOICE
  • Ask opinions & preferences
  • Explore needs in-depth
  • Explain opinions & recommendations
  • Discuss health goals & behaviors
  • Speak Out to disruptive behaviors

 

Using proprietary techniques, The Patient’s VOICE unlocks the complete patient’s voice for all care-givers to ask and listen to each patient's unique:

  • Values & beliefs
  • Opinions & preferences
  • Information known & needed
  • Concerns & needs
  • Emotions
 

And The Patient's VOICE empowers care-givers to use their complete Authentic VOICE to uncover all concerns and needed information, enable informed choice, share decisions and commitments, and encourage patients to take charge of their healthcare and health behaviors. Participants take-away their own Personal Collaboration Plans they write and practice.

 

The Patient's VOICE also includes The 100™ Healthcare Job Standards – the ultimate healthcare checklist that covers all behaviors in the H-CAHPS, C-CAHPS, HH-CAHPS, Press-Ganey items, Studer models, and more -- all as part of performance management.

 

The modular one-day workshop includes an eye-catching Physician’s Portfolio and Manager Support Kit both with hundreds of invaluable healthcare best practices, quality and productivity checklists, and patient satisfaction research.

 

Reducing Healthcare Costs, Errors, & Complaints™

The Patient's VOICE is supported by the healthcare version of Managing Accountable Performance (The MAP). The MAP enables healthcare managers to adapt to healthcare reform by implementing checklists of behavior standards that focus on improving service, quality, and cost-control. The MAP for Healthcare is both a performance management program and a coaching skills program.reducinghealthcarecosts_blk-01

Brochure for Reducing Healthcare Costs, Errors, & Complaints

 

See why The Patient's VOICE is the new standard in healthcare collaboration skills training.

 

Click Here for samples and brochure of The Patient’s VOICE