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More Rave Reviews

I am better because of your seminar.

Participant, Surgical assistant

By far the best Customer Service training I’ve attended.

Participant, American EuroCopter

One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy

People are acting on what they heard and learned.

Manager, AmeriGas

The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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The Patient’s VOICE and Healthcare Management

The Patient’s VOICE workshop and healthcare improvement system includes numerous tools and processes to improve healthcare management including:

  • The Patient’s VOICE Change Process includes a healthcare goal-setting process that cascades from top management to every department and unit in the healthcare organization.
  • The Patient's VOICE Change Process includes supervisor-led pre-workshop meetings to improve the receptivity and relevance of the VOICE Workshop and ongoing VOICE Team Meetings. 
  • Managers attend the VOICE workshop with their employees to build closer teamwork and collaboration. 
  • Post-workshop ongoing supervisor-led VOICE Team Meetings become an essential healthcare management tool to identify and implement continuous healthcare improvements.
  • The collaboration and communication skills in The Patient's VOICE workshop are translated into patient interaction and communication standards to be integrated into the healthcare performance management process.

    In addition to the above VOICE Change System processes, the VOICE program includes a comprehensive healthcare management toolkit in the following areas:
  • Initiating healthcare quality improvements.
  • Measuring patient satisfaction.
  • Managing healthcare through patient-focused service standards.
  • Healthcare improvement projects to implement.
  • Implementing an EHR program.
  • Using computer technology to improve healthcare management .
  • Applying hospitality methods to improve patient satisfaction. 
  • Hiring, developing, and motivating patient-focused employees.

    • The Patient's VOICE is also supported by Managing Accountable Performance in Healthcare to establish, reinforce, and continuously improve healthcare quality, service, and cost-control standards and goals.


    The Patient’s VOICE workshop and healthcare improvement process adds significant healthcare management tools and processes.

    For free healthcare management and performance management tools, CLICK HERE.