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I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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The Patient’s VOICE and Healthcare Reform

Significan healthcare reform includes improved patient access to healthcare, reduced healthcare costs, improved quality of healthcare, and greater patient involvement in the management of their health care.

The Patient’s VOICE workshop and healthcare improvement system addresses the need and direction of healthcare reform in the following ways:
  • It provides the collaboration and communication skills, processes, and tools to enable healthcare professionals to better integrate healthcare services and technologies across and within providers.
  • It provides for ongoing VOICE Team Meetings to identify and implement healthcare improvements in quality, safety, and cost-reductions.
  • It provides the skills and standards for a patient collaboration process leading to improved patient compliance, risk-sharing, and cost-control.
  • It provides the proven counseling skills of Motivational Interviewing to change patient health-defeating behaviors into health-promoting behaviors.

    For free healthcare management tools that address healthcare reform, CLICK HERE.
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