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I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Healthcare Skill Clinics

 

Finally, proven service-skills that fit the needs of all healthcare providers.

 

Announcing: Patient’s VOICE® Skill Clinics to improve healthcare satisfaction, quality, and cost-reductions:

  • Choose from over twenty 50-minute Skill Clinics
  • Healthcare professionals attend clinics on-the-job
  • Local Leaders conduct Skill ClinicsSkill Clinics
  • For all healthcare staff and caregivers
  • Costs as low as $2 per Skill Clinic

 

The Skill Clinics meet healthcare-specific needs:

 

CLICK HERE for list of Skill Clinics

  

Save Costs:
  • HCPs take little or no time off the job
  • No travel costs
  • Save costly facilitator and consultant fees
  • Choose and customize Clinics for each team
  • As low as $2 per Skill Clinic
  • Licenses provide unlimited use

 

Low-cost, complete change program:
  • Best-in-class training design & materials
  • Linkages to accountable behavior-standards
  • No-cost webinars for Clinic Leader prep
  • Over 200 healthcare job tools & aids
  • Built-in performance management system
  • Executive & physician kickoff program & materials
  • Employee reward & recognition program

 

CLICK HERE for list of Skill Clinics

 

If you are serious about real, accountable behavior-change, and not just do posters, razzle-dazzle, or send a few managers to expensive feel-good training, Skill Clinics for all your employees are your answer.

 

Each Skill Clinic includes:
  • Real healthcare situations and best practices
  • Detailed skill steps and examples
  • Each HCP scripts and practices own words
  • Intensive skill practices and feedback
  • On-the-job skill application assignments
  • 30-minute application follow-up meetings
  • Manager monitoring, coaching, and reinforcement

 

CLICK HERE for list of Skill Clinics

 

All Skill Clinics are based on the unforgettable, patient-centered philosophy of asking, listening, and responding to each patient’s complete VOICE:

  • Values & beliefs
  • Opinions, & preferences
  • Information known & needed
  • Concerns & needs
  • Emotions

 

Use to improve:
  • Patient satisfaction scores
  • Healthcare safety and quality
  • Loyalty, repeat visits, referrals
  • Coordination & teamwork
  • Productivity and cost-savings
  • Staff & physician satisfaction
  • Risk and lawsuit reduction.

 

CLICK HERE for list of Skill Clinics