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Reducing Healthcare Costs, Errors, & Complaints

Managing Accountable Performance for Healthcare

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Healthcare Reform means reducing your costs. So, how do you reduce costs and still reduce errors and complaints?

The answer is to empower your managers with The MAP™ (Managing Accountable Performance™) to implement accountability with every employee for quality, service, and cost-control.

 

For as little as $15* per employee, The MAP enables you to:

  • Establish standards and goals for every healthcare employee in quality, service, and costs
  • Cascade and integrate goals and standards throughout your organization
  • Empower your managers with professional performance management skills and practices
  • Implement the healthcare checklist revolution within your organization

 

The MAP addresses these faults of healthcare goal-setting programs

  • Why goal-setting by itself fails to establish accountability and may lead to a rate-busting mentality
  • Why paying for external coaches loaded with jargon creates dependency, not accountability
  • Why SMART Goals don’t specify what behaviors employees are actually accountable for
  • Why healthcare professionals end up managing their managers

 

The MAP develops accountable-performance management skills

  • Provide managers with the tools to analyze the causes of quality and cost problems
  • Enable managers to collaboratively develop checklists of behavioral standards with employees
  • Document behavioral accountability for critical incidents, and prevent their reoccurrence
  • Implement four ways to SPOT Coach™ to behavioral standards in daily rounds
  • Observe and monitor employees in-depth using checklists of behavioral standards
  • Conduct collaborative employee performance improvement sessions
  • Facilitate team meetings to continuously improve quality, service, and cost-control standards

 

* Developed by an Organizational Behavior Psychologist, The MAP program includes

  • A customizable workshop for managers to create an accountability plan for their employees
  • Sample performance goals and behavioral standards for physicians, radiology, pharmacy, critical care, ED, IT, EMRs, birth centers, home health, integrative medicine, patients, and more.
  • Sample checklists of healthcare behavior standards and behavior observation forms
  • Critical Incident Reports and other performance improvement documentation
  • Hundreds of healthcare best practices to improve quality, service, and cost-control
  • Workshop facilitation, train-the-trainer, on-site consultation, and program customization

 

Customer Focus is a leader in setting world-class service, quality, and cost standards.

 

Click Here for a Brochure on Reducing Healthcare Costs, Errors, and Complaints.