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I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Selling skills for service

Service Sells! is a facilitator-led, on-site selling skills training program that enables inbound or face-to-face service persons to up-sell and cross-sell while increasing customer loyalty.

 

Unique advantages of Service Sells! sales training for customer service 

  • Makes selling a natural part of every service process
  • Replaces aversion to selling with an eagerness to offer more
  • Self-customizing so service persons practice selling their products
  • Supports values and skills in the Creating CEOs program
  • Stops loss of customers to those who can sell
  • Prevents bad selling, which is worse than bad service

 

Applications of customer sales service training program  

  • Upsell and cross-sell to existing customers
  • Permanently embed selling into the service process
  • Provide a platform to introduce new products
  • Provide customer service training for sales
  • Transform Customer Service a revenue center
  • Use in conjunction with or as follow-up to Creating CEOs program

 

Sample Core Concept

Old school service selling is gone. Pushing "fries with that order" or the latest "special" only frustrates customers. Instead, Service Sells! provides the skills and values to create Complete Solutions that build business and loyalty.

 

Training populations

  • Inbound Call Centers and Service Centers
  • All face-to-face service persons
  • Customer service training for sales people
  • Internal customer service

 

With Service Sells! sales training for customer service, employees learn to

  • Transition to selling in every interaction
  • Build customer desire to seek add-on solutions
  • Uncover hidden, unspoken needs
  • Sell upgrades, replacements, add-ons, extensions
  • Provide compelling benefits and closes
  • Maintain rapport and trust

 

Customer sales service training–Implementation

  • Ready to implement using your products
  • One or two days
  • Full-day, half-day, or two-hour sessions
  • Class size from 4 to 24
  • Deliver using your trainers or ours
  • Easy train-the-trainer with high-quality, detailed trainer materials
  • Optional online materials for blended customer service elearning training

 

FREE Customer Service Training Materials