Managing Accountable Performance
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The #1 cause of quality, service, and cost issues is a lack of accountable performance standards and goals.
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How do you reduce costs and still improve quality and customer service? The answer is to empower your managers with The MAP™ (Managing Accountable Performance™) to implement accountability with every employee for quality, service, and cost-control.
For as little as $15* per employee, The MAP enables you to:
- Establish standards and goals for every employee in quality, service, and cost-control
- Cascade and integrate goals and standards throughout your organization
- Empower your managers with professional performance management skills and practices
- Implement the checklist revolution within your organization
The MAP addresses these faults of goal-setting programs
- Why goal-setting by itself fails to establish accountability and may lead to a rate-busting mentality
- Why SMART Goals don’t specify what behaviors employees are actually accountable for
- Why managing by goals leads to employee defensiveness, blaming, and risk-avoidance
- hy employees end up managing their managers
The MAP develops accountable-performance management skills
- Provide managers with the tools to analyze the causes of quality, service, and cost problems
- Enable managers to collaboratively develop checklists of behavioral standards with employees
- Document behavioral accountability for critical incidents, and prevent their reoccurrence
- Implement four ways to SPOT Coach™ to behavioral standards in daily manager rounds
- Observe and monitor employees in-depth using checklists of behavioral standards
- Conduct collaborative employee performance improvement sessions
- Facilitate team meetings to continuously improve quality, service, and cost-control standards
* Developed by an Organizational Behavior Psychologist, The MAP program includes
- A customizable workshop for managers to create an accountability plan for their employees
- Sample checklists of behavior standards and behavior observation forms
- Critical Incident Reports and other performance improvement documentation
- Hundreds of best practices to improve quality, service, and cost-control
- Workshop facilitation, train-the-trainer, on-site consultation, and program customization
For brochure of The MAP Click Here
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