Creating CEOs: Customer Experience Owners
Creating CEOs™ is third-generation customer service training program that equips and empowers employees to create positive memorable customer experiences that lead to customer loyalty and a competitive advantage.
Unique advantages of CEO
- Third generation customer service training program that builds customer loyalty by creating memorable customer experiences.
- Motivating, inspiring, values-building, skills-based, practical, and challenging.
Applications of Creating CEOs service training program
- Motivate and build skills of all service persons.
- Implementation support for customer loyalty programs.
- Customer service training for professionals and salespeople.
- CEM training (Customer Experience Management).
- Internal support functions.
- Field technicians, salespeople, and all other professionals.
- All employees and managers.
With CEO customer service training program, employees learn to:
- Project positive self-image and values.
- Problem-solve and innovate.
- Delight even upset customers.
- Create positive memorable experiences.
- Uncover sales opportunities.
CEO customer service training program includes techniques to:
- Build internal cooperation.
- Handle abusive customers.
Customer service training program implementation
- Full-day, half-day, or two-hour sessions.
- Optional online materials for blended customer service elearning training.
Follow-up and Reinforcement Included!
- GEMs employee recognition programTM.
- Levels 1 to 4 measurement tools.
- Manager guidelines to certify CEOs.
- Optional SAGE Manager Coaching program.
FREE Training Materials and Tools