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I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Our independent customer service training consultants are local professionals dedicated to your success.
Our customer service training consultants strive to build a long-term relationship with you and your organization by adapting the right customer service training program to your needs.


Customer service training implementation support

With Customer Focus, you don’t just receive a customer service training program or event. You receive on-site support from our customer service training consultants, who help you achieve your goals.
Our customer service consultants give you the edge – whether it is training your trainers, using the right outside trainers, adapting the training, or reinforcing job performance,


Customer service training consultants
–local, national, and international

Whether your company is large or small; local, national, or international, our customer service consultants are available to serve you.


Customer service consulting process

Your personal customer service training consultant will guide you through a simple, four-step process to optimize your success:

  1. Business and strategic direction
  2. Training needs assessment
  3. Customization and implementation requirements
  4. Implementation, assessment, and reinforcement

Join our consultant network
If you are interested in being an independent customer service consultant and providing Customer Focus training solutions, click below to find out how easy and rewarding this consultant role can be.

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