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I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Healthcare Skill Clinics

 

Finally, proven service-skills that fit the needs of all healthcare professionals.

 

Announcing: Patient’s VOICE® Skill Clinics to improve healthcare satisfaction, quality, and cost-reductions:

  • Choose from over twenty 50-minute Skill Clinics
  • Healthcare professionals attend clinics on-the-job
  • Local Leaders conduct Skill ClinicsSkill Clinics
  • For all healthcare staff and caregivers
  • Costs as low as $2 per Skill Clinic

 

The Skill Clinics meet needs of healthcare providers:

 

CLICK HERE for list of Skill Clinics and brochure

 

Save Costs:

 

Low-cost, complete change program:
  • Best-in-class training design & materials
  • Linkages to accountable behavior-standards
  • No-cost webinars for Clinic Leader prep
  • Over 200 healthcare job tools & aids
  • Built-in performance management system
  • Executive & physician kickoff program & materials
  • Employee reward & recognition program

 

CLICK HERE for list of Skill Clinics and brochure

 

With most patient satisfaction programs, you're asked to send a few managers to expensive training at a resort, and then hope some skills trickle-down. With Skill Clinics you focus your skill-building at all your employees to create real behavior-change where it matters most. And you save costs.

 

Each Skill Clinic includes:
  • Real healthcare situations and best practices
  • Detailed skill steps and examples
  • Each HCP scripts and practices own words
  • Intensive skill practices and feedback
  • On-the-job skill application assignments
  • 30-minute application follow-up meetings
  • Manager monitoring, coaching, and reinforcement

 

CLICK HERE for list of Skill Clinics and brochure

 

All Skill Clinics are based on the unforgettable, patient-centered philosophy of asking, listening, and responding to each patient’s complete VOICE:

  • Values & beliefs
  • Opinions, & preferences
  • Information known & needed
  • Concerns & needs
  • Emotions

 

Use to improve:
  • Patient satisfaction scores
  • Healthcare safety and quality
  • Loyalty, repeat visits, referrals
  • Coordination & teamwork
  • Productivity and cost-savings
  • Staff & physician satisfaction
  • Risk and lawsuit reduction.

 

CLICK HERE for list of Skill Clinics and brochure