Flexible and local support
Our customer service consultants come to you and adapt the customer service training seminar and its implementation to your needs.
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Flexible training lengths
All of our customer service training seminars are conducted in one to two days. And because the customer service training seminars are modularized, you may deliver them in full days, half-days, and even 2-hour sessions to minimize work interruption.
Flexible trainer choices
1. Use our customer service trainers
If you wish, use our highly-qualified professional customer service trainers and facilitators at your locations. Our customer service trainers are located throughout the country and have expertise and experience in many industries.
Or use our easy three-step Train-the-Trainer (T3) program to quickly enable your customer service trainers (with or without experience) to confidently and competently deliver your customer service training seminar.
Complete customer service trainer materials
Our customer service trainer materials are considered one of the best and most complete in the training industry. They guide your customer service trainers step-by-step to deliver consistent, high-quality customer service training seminars.
The Participant Materials and the Trainer Materials fill your trainer room with professional, colorful, and motivating training materials.
Online and eLearning
Our customer service training programs include optional online Pre-session and Post-session learning activities to optimize learning before, during, and after the training.
Click here for sample service training materials