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More Rave Reviews

I am better because of your seminar.

Participant, Surgical assistant

By far the best Customer Service training I’ve attended.

Participant, American EuroCopter

One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy

People are acting on what they heard and learned.

Manager, AmeriGas

The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Customer Service Training Seminars | Customer Service Trainers

Flexible and local support

Our customer service consultants come to you and adapt the customer service training seminar and its implementation to your needs.

Click for Consultants.

Flexible training lengths

All of our customer service training seminars are conducted in one to two days. And because the customer service training seminars are modularized, you may deliver them in full days, half-days, and even 2-hour sessions to minimize work interruption.

Flexible trainer choices

1. Use our customer service trainers

If you wish, use our highly-qualified professional customer service trainers and facilitators at your locations. Our customer service trainers are located throughout the country and have expertise and experience in many industries.

2. Train-the-trainer

Or use our easy three-step Train-the-Trainer (T3) program to quickly enable your customer service trainers (with or without experience) to confidently and competently deliver your customer service training seminar.

Complete customer service trainer materials

Our customer service trainer materials are considered one of the best and most complete in the training industry. They guide your customer service trainers step-by-step to deliver consistent, high-quality customer service training seminars.

The Participant Materials and the Trainer Materials fill your trainer room with professional, colorful, and motivating training materials.

Online and eLearning

Our customer service training programs include optional online Pre-session and Post-session learning activities to optimize learning before, during, and after the training.

Click here for sample service training materials