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I am better because of your seminar.

Participant, Surgical assistant

By far the best Customer Service training I’ve attended.

Participant, American EuroCopter

One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy

People are acting on what they heard and learned.

Manager, AmeriGas

The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

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Customer Service Training Models and Simulation | Customer Service Team Building

Skills based training customer service training methods
Participants engage in customer service training simulations, quick skill drills, line and walkaround practices, role-plays, and respond-in-role with an interactive customer service training video to make learning fast, effective, and exciting.

Creative and motivational
customer service training methods
Using creative and motivational training methods, participants are inspired and excited about taking ownership of customer experiences and giving GEMs that Go the Extra Mile.

Customer service team building training

Using customer service team-building training methods, participants work in teams to resolve customer service training simulations and develop customer service team-building skills. Customer service team-building training participants learn to work cooperatively within and across functions as a complete customer service team.

Customer service training models

Participants follow simple yet powerful customer service training models to delight customers in every type of situation. Varied and multiple customer service training models and customer service training simulations are used to expand learning.