Clients

More Clients

Login Form

Please Login with your Email

More Rave Reviews

I am better because of your seminar.

Participant, Surgical assistant


By far the best Customer Service training I’ve attended.

Participant, American EuroCopter


One of the most important things we are doing to prepare for deregulation.

Analyst, Progress Energy


People are acting on what they heard and learned.

Manager, AmeriGas


The response and improvement in our people has been outstanding.

Manager, Saint-Gobain Plastics

>> More Reviews

Case Studies

Case Studies of Customer Focus projects

Federal Express Worldwide
Creating CEOs program helps Federal Express Worldwide transition from CRM to CEM to create single customer contact, eliminate call duration measures, achieve one-call resolution, and empower agents to...
Read more...

EsSEX CORPORATION (JOhn Hancock)
As part of an overall quality initiative, Essex, now part of John Hancock Financial Services, Inc., utilized Customer Focus training to improve customer service companywide by…
Read more...

Citizens National Bank
Citizens National Bank chose Customer Focus training because it was: 1) not just training, but a system, 2) set standards of performance, and 3) focused on identified goals. Beginning with an Executive Management Team session, all 260 employees…
Read more...

Atmos Energy
Atmos Energy achieved gains in key service sectors using Customer Focus to help select and train 20 internal peer employees as facilitators who then trained over 2,000...
Read more...

BMW Financial Services
BMW Financial Services used Customer Focus to reinforce the BMW brand and service reputation. Customer Focus consultants monitored calls, adapted the training, trained BMW trainers, developed monitoring tools...
Read more...

City of Los Angeles
The Information Technology Agency of the City of Los Angeles launched 311 Center with a “Customer First” approach using Customer Focus philosophy of customer ownership, a focus on external and internal customers, multiple delivery options, and a fun and motivating...
Read more...

BENZIGER FAMILY WINERY
Benziger Family Winery in Glen Ellen, California is known for its award-winning wines and a legendary vineyard wine tour. But winemaker and co-founder Mike Benziger wanted more. He wanted winery guests to leave with a personal connection...
Read more...

EDWARD JONES
Edward Jones has been acknowledged by Fortune magazine as one of the 100 best companies to work for, and by Business Week as the #6 best customer service company. A key reason for this is the company's emphasis on the customer experience...
Read more...

PACER STACKTRAIN
Pacer Stacktrain offers coast-to-coast rail transportation services for the distribution of containerized freight in North America. In 2003, the company changed the requirements and culture of its order entry and billing department from one with no interaction with customers to one where customer interaction would become a major responsibility of the department's employees. Recognizing that the employees had never been trained...
Read more...
 
button_free_samples